Frequently asked questions

Really. WhatsApp, Instagram, reminders and alerts: no counter, on every plan. No quotas that run out and no top-ups in the month your salon does well.

Yes. No minimum term, no penalty, and no setup fee. You cancel whenever you like.

From your dashboard, under «Assistant», you press «Connect» and scan a QR code with the salon's WhatsApp (Settings → Linked devices → Link a device). Within seconds ClaudIA starts answering. Your WhatsApp keeps working as normal on your phone.

Just as easy: in your dashboard you press «Connect Instagram» and log in with the salon's account. From then on ClaudIA answers direct messages too. (We recommend using a professional or business account.)

Not yet outside Spain. Voice calls run today on a Spanish number, and diverting your line to another country would mean an international call charged to your salon — so we'd rather not offer it than sell you something that costs you money on every call. We'll offer it here as soon as we have a local number. Everything else works from day one.

In your dashboard, go to «Assistant → Your booking link» and copy the Google link. Then open your Google Business Profile (where you manage your reviews), tap «Edit profile», find «Appointment link» and paste it there. From that moment your Google listing shows a booking button: the client taps it, WhatsApp opens with the message already written and ClaudIA books them in. In Reports you'll see how many clients came through that button.

Yes, and without typing a single one. Under «Clients» you press «Import from phone» and the dashboard gives you the exact steps for your handset. On Android: Contacts → the three dots ⋮ → «Import/Export» → «Export to .vcf file» (it saves to Downloads). On iPhone you have to go through iCloud, because the Contacts app won't export them all: open icloud.com/contacts in Safari, sidebar → «All contacts» → options → «Select all» → «Export vCard». Then you upload that file and you'll see your address book with EVERYTHING unticked: you tick only your clients, with a search box to move fast. The plumber and the bank stay out.

No, and it doesn't depend on you getting it right: the system prevents it. ClaudIA sends no marketing message at all to a record that came from your phone's contacts — no campaigns, no «we haven't seen you in a while», no loyalty points alerts — until that person writes to you or you create an appointment for them. It works on its own, with nothing to configure and no way to switch it off by mistake. Operational messages do go out: if you book them an appointment, they get that appointment's reminder, because that isn't marketing.

On Instagram: «Edit profile → Website» and paste your Instagram link; you can also download the QR code from the dashboard and pin it to a highlighted story like «Book now». On Facebook, careful: the «Send message» button opens Messenger, not WhatsApp — use your page's website button or a pinned post with your Facebook link. Each link carries its own source tag, so you'll know where every client came from.

No. If you can use WhatsApp, you can use ClaudIA. We do the initial setup with you during the demo.

You choose the model (a stamp per visit, or points based on what the client spends) and the rewards. Every visit adds up on its own, with nothing to write down. The balance lives in the client's WhatsApp: they check it whenever they want and ClaudIA tells them when they're close to a reward. You handle the redemption at the visit, in full control. Included from the Pro plan up.

The same day. Connecting WhatsApp and Instagram takes a couple of minutes, and we set up your services, your hours and the way you talk to clients together during the demo.

Yes. It listens to voice notes and replies to them like any other message (your dashboard keeps the transcript). And if a client sends a photo of a look — «how much would this cost me?» — ClaudIA looks at it, works out which service it is and gives a guide price from your own price list. With professional caution: it never fixes a price or promises a result from a photo; it offers the appointment and the salon confirms in person.

ClaudIA steps aside and hands it over to you. It pauses that conversation and alerts you with the reason. It all lands in the bell in your dashboard, with a direct link to the chat, until you mark it as handled. No clients trapped in bot loops.

Yes, and it's one of the things beauty salons appreciate most. For each service you say which machine it needs and how many you have: from then on it won't book two appointments at once that need that machine, even if you have hands free. And it's tracked separately from your own time: if the treatment has a stretch where the machine works on its own, ClaudIA uses that stretch for another short client — the machine stays booked, but you aren't standing around. You can even say a service doesn't take up your time at all (a machine the client uses alone): the machine is reserved and you stay free. The client is never told any of this: she asks for her appointment and sees free times, as always.

Of course, and without treading on each other: if you reply from the salon's WhatsApp, ClaudIA steps out of that conversation for a while (and comes back on its own afterwards, with nothing for you to remember). Your message is saved in the dashboard, so the thread reads in full — what the client said, what ClaudIA said and what you said. And from the dashboard you can also pause it or bring it back in any conversation with one button.

ClaudIA understands natural language, checks your real calendar and books for real — no generic answers and no menus of options. It talks like a receptionist at your salon.

Yes, and the right way: after each visit it asks how it went, at the right moment and without nagging. Happy clients end up on your Google listing through your direct link; if something went wrong, you hear about it privately — with an alert to your phone — before it becomes a public review. You decide whether to switch it on and what it says.

You're the first to know. ClaudIA takes down the reason tactfully, logs it as a private issue in your dashboard and alerts you straight away so you can call and put it right. That client is never asked for a public review.

Yes. You define your packages with their price and, if you want, an expiry date; you record each sale and the dashboard keeps count. If the package has services attached, sessions come off on their own when the appointment happens: nothing for you to remember. One session can include several services in a row: they're booked together, in one block, and count as a single session. Client didn't turn up? You mark it «No-show» and the session goes back into the package. Packages without a service attached you deduct yourself with one button. The money is counted once: it comes in the day you sell the package, and those appointments never add to your takings again. Every movement is kept in a history with its date, so if the count ever looks off, you clear it up in seconds with the evidence in front of you.

Yes. We encrypt the information and we comply with the GDPR. Your data is yours: we never sell it and we never share it.

Always. We don't hand you an app and wish you luck: there are people behind ClaudIA. From your own dashboard, under «Support», you can open a request whenever you want — a problem, a question, or just to tell us something — and we follow it through with you until it's resolved. It isn't a mailbox where things get lost: every request has its status and its answer.

You go into your dashboard, «Support» section, and press «New request». You choose whether it's a problem, a question, a complaint or a suggestion, tell us what's happening and, if it helps you explain, attach a screenshot. We answer you right there and you get an alert when we do. You also keep your whole history of conversations with support, so you never have to repeat yourself.

As soon as we can, and in order of seriousness: if you mark a problem as critical (the service isn't working), it goes to the front of the queue. Questions and suggestions get answered too, more calmly but without forgetting any. Our commitment is that no request goes unanswered.

Please do. The same «Support» channel works for complaints and for suggestions, and we read them all. Many of ClaudIA's features came from ideas from salons like yours. We want to hear what you don't like as much as what you do: that's how we improve the product you use every day.

No. It's included in your subscription, with no extras and no paid tickets. It's part of what working with ClaudIA means: feeling properly backed up, not just on day one.

Yes — and note this applies to salons in Spain. Since 2019, a Spanish business with at least one employee must record their working day daily and keep those records for four years. ClaudIA's time clock meets the rules in force: your team clocks in with two taps from the salon tablet, from their personal link or over WhatsApp, records can't be tampered with, and the report for a labour inspection comes out in one click. Included from the Pro plan up.

No. In Spain the obligation covers employees — your team on a contract. As the self-employed owner you can clock in voluntarily if it helps you understand your hours, but it isn't a legal duty. That said: with a single employee, the duty to record THEIR working day already exists.

Yes, as long as the system reliably identifies the person and can't be faked. In ClaudIA each employee verifies their number once, the time that counts is the server's when the message arrives (not whatever the text says) and the record can't be altered. It's also voluntary: anyone who doesn't want to use their own phone clocks in on the salon tablet.

Yes: it's built in line with the new Spanish royal decree currently going through — digital, tamper-proof, with breaks recorded and the report ready for an inspection. One honest tip: there is no official «certification» for time-clock software today, so be wary of anyone selling you one. When the decree is published, your time clock adapts on its own, with nothing new to buy.

It can, but never by «editing quietly»: you propose the correction, your employee approves or rejects it from their link, and everything is logged with their signature. That audit trail, which looks like a nuisance, is exactly what makes your record stand up to an inspection — a system that lets you delete and rewrite doesn't protect you.

From the Pro plan, with no per-employee charge. If your salon has several sites, multi-site time tracking comes with Pro XL. It isn't included in Essential: if you have a team, Pro is your plan.

ClaudIA is your receptionist, not your till: today it sits alongside any POS system adapted to Verifactu, Spain's e-invoicing regime. We're also building a module to issue your receipts with the Spanish tax authority's QR code straight from ClaudIA, available well before the legal deadline (January 2027 for companies, July 2027 for the self-employed). Outside Spain none of this applies to you.