Being called by your name and having your preferences remembered is what makes you come back. ClaudIA recognises each client, offers her usual stylist and speaks to her the way she likes.
That personal care, kept up over time, is what turns a one-off visit into a loyal client. And anything private (internal notes, the colour formula) stays out of the conversation: ClaudIA never mentions it.
How it works
- Each client has her record with history and preferences.
- ClaudIA greets her by name and remembers her usual stylist.
- On the record you choose how to address her: formally or not, warm or neutral tone, and in her preferred language.
- You can note things to remember («getting ready for a wedding in June») and ClaudIA mentions them tactfully, only when they're relevant.