The big fear with bots is getting trapped in a loop of canned replies. With ClaudIA that doesn't happen: if a client asks to speak to a person, is upset or has a case outside the ordinary, ClaudIA steps aside and hands you the baton — with an alert, and with nothing lost.
It's the difference between an answering machine and a team: ClaudIA resolves the vast majority of conversations on its own, but knows when your judgement is needed — a complaint, a delicate case, somebody who simply prefers to talk to you — and organises the handover so nothing is left unattended.
How it works
- On WhatsApp and Instagram: ClaudIA pauses the conversation, signs off warmly and alerts your phone with the reason.
- It all appears in the bell in your dashboard, with a direct link to the chat.
- You deal with it when you can, mark the task as done and switch ClaudIA back on with one tap.